Server logs and messages
Ticket text, time, and attached files are stored on secure servers and are not kept longer than 12 months unless required by law
8e88 App Privacy Policy: Information, Cookies and Rights
This page shows the 8e88 App privacy policy clearly, what data is collected, where it is stored, and how protection is applied for Dhaka and all users in Bangladesh
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When does the document take
Effective date: August 2026; this policy mainly explains how support tickets, login information, and account-related messages are handled
Using the 8e88 App, requests from Dhaka or other cities are seen under the same rules; tickets related to bKash, Nagad, and Rocket are not treated separately, but processing notes are separate
- A reference number is created when a ticket is submitted
- Content is searchable within 30 days
- 8e88 Register or Login questions are tracked together
For more information 8e88 Help Page There the types of common requests are clearly described
Where ticket content is stored
Only essential metadata
IP, device type, and browser version help understand issues; this makes it easier to correlate tickets even on Dhaka's slow networks or 3G connections
Who can see the agents
Role-based access
Only designated support agents can open tickets; each entry time, task, and ID are logged separately
8e88 App login notes and account verification information are used only for work purposes; to prevent unnecessary access, two-factor authentication is available
Work limits
Agents cannot view each other's tickets; if duties are separate, risk of data leakage is reduced
Your Contact Page Messages you send are viewed under the same rules, so questions reach the right team quickly
Quality check and monitoring
Support quality is measured at an average rating of 4.7/5 based on 44,510 reviews, and by looking at 5.5M+ active users' tickets to match team message type, response time, and resolution speed
With 99.8% uptime, ticket submissions do not stop; only the problem-related parts are visible from 165+ title accounts, not the full history
- Each ticket has a status update
- Daily audits are performed to catch false
- The same policy framework has been in place since
Data retention period
Retention period
Support tickets are usually kept for 12 months; separate time limits may apply for fraud, risk, or legal requests
Delete request
Users may request deletion of old records; after verification, the result is noted in the ticket, with a short note in the log
Even if there are questions related to bKash, Nagad, or Rocket, only the problem-solving portion is retained; additional financial information is not stored in a separate file
Under the 8e88 App privacy policy, data is reduced when no longer needed Terms page And Responsible use guidelines See the full policy for more clarity
Cookies, rights, and closing notes
Cookies help maintain sessions, remember language preference, and ease re-login; not for advertising; the main purpose is to keep the user experience stable
Bangladesh users may read, modify, or delete data; if you have questions about 8e88 Login, 8e88 Register, or 8e88 App, you will get answers in the support ticket
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